Privacy Policy

Phoenix Flooring Services Limited is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Moreover, the choices that you can make about the way your information is stored and accessed. Your privacy is important to us.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone by email, via our website http://phoenix-flooring.co.uk/, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

What Information do we collect and why?

We may collect your data via our website and process it in the following way:

If you contact us; We will handle the enquiry
With your name and email address; To send you the relevant information and keep you informed, where you have requested this
eg. with details that you provided, like name, address, email and phone number To process your application or to provide you with a service
Such as the time or date of your visit. Such as the pages you visit and your physical location when visiting them and other specific details like your IIP address, the links you click and the route you take through our website. Your information if you report a problem with our website To help us improve our website layout and to enhance your online visit with us.

We only retain personal information for as long as necessary to provide our services, products and information or as permitted / required by applicable law. We will not sell or rent or give to any third party any personally identifiable information about you.  We will only share your data if it is a legal or regulatory requirement, e.g. If a law enforcement official asks us for information about you, we may disclose that information where necessary to do so.